All our policies and information you need to know.

Kids Photobooth

Adults Photobooth

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This is our booking information plus policies related to our functions.  By making a booking, you agree to the terms and conditions, these include:

MAKING A BOOKING: 
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• All bookings and details must be confirmed in writing via email, text message or social media message.
  
  
• To confirm and secure a booking, we require your contact details (contact number and email address), the information and location of your venue, plus the start/finish times of the event.  Please also provide any additional information or special requests you may have for your event.
  
  
• You may reserve a date/time without committing to a booking whilst you finalise other details such as your venue or other arrangements, this is recommended to have your preferred date held.  A reserved/unconfirmed booking means that no other party can book that time without us checking with you first.  Once your event details are finalised, you can confirm your booking with us.
  
  
• Bookings are subject to staff availability which you will be informed of when making an enquiry.  If we are unavailable to assist directly, we have partnered providers we know and trust to provide services that we can arrange to help with your event.  In these circumstances, you will always be informed of this option, and booking costs remain as indicated on our website.
  
  
• In the unlikely event that we become unable to provide services for a booking due to unforeseen circumstances such as staff illness or injury, and no additional staff are available, we will offer for one of our available trusted partners to provide services for your event.  You will be informed if this situation arises and have the right to cancel the event if you choose with any funds already paid refunded to you.  

 
CANCELLATIONS:

• We only wish to receive payments for services we provide to you.  Sometimes circumstances arise outside of your control and you shouldn’t be penalised when this happens.  For this reason, you are able to cancel a booking with us any time before the event without penalty.  If you have already paid your invoice, then this amount will be refunded to you.
  
  
• We politely request that if you do need to cancel your event, please let us know in writing as soon as possible to allow the booking time to become available for others.

 
INVOICING/PAYMENTS:

• Invoices are emailed to the address provided by you a few weeks before your event. 
  
  
• Deposits aren’t required to secure your booking (unless you feel more comfortable paying one).  You will be emailed the full amount of your invoice a few weeks before your event to make payment.
  
  
• Payment options are provided on your invoice and include bank transfer, cash or credit/debit card payments.
  
  
• To provide flexibility, the due date of invoices is 7 days after your booking date.  This means you are able to make payment before your function, at the function, or within 7 days afterwards.
  
  
• If payments aren’t received before your invoice due date, a 10% late payment surcharge will be automatically applied to your invoice, and any discounts offered will be removed.  Email reminders of your unpaid invoice will be sent to you beforehand to avoid this outcome.

 
DISCOUNTS:

• A $50 discount is applied to recurring bookings taking place within one month of each other.  This means that for multiple bookings, the first event will be at full cost, but any following event will have the discount applied.
  
  
• We are passionate about supporting fundraisers and charity events and may offer a substantial discount for these events at our discretion.  Please enquiry with us and let us know the nature of the charity event to find out if a discount can be offered.
  
  
• We reserve the right to offer discounts at our discretion for bookings under what we deem as special circumstances.  These may be offered at the time of enquiry, or prior to the invoice being paid.
  
  

AT THE EVENT:
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• Your service provider will aim to arrive between 30-60 minutes before your event to begin the equipment setup, a longer time of 60-90 minutes may be needed for events using a photobooth.  Please make sure someone is at the venue to allow access and provide setup information to your provider.
  
  
• All staff (and trusted partners) have WWC check clearances and we are fully insured with Public Liability Insurance.  Staff are highly trained in group management and professional child engagement.
  
  
• Children attending events remain the responsibility of their parent/guardian, or by the adult who created the booking.  Adults must remain in the area to supervise children.
  
  
• Staff have the right to operate and provide services safely.  If at any stage during an event staff feel their personal safety, the safety of others or the safety of our equipment is at risk due to behavioural or environmental circumstances, they have the right to immediately cancel the event in progress.  Invoices will not be refunded under these circumstances.
  
  
• We have a zero-abuse policy towards our staff at functions.  If any member of staff receives abuse of any form at a function, they reserve the right to leave the event to protect their well-being, and invoices will not be refunded.  Serious matters of abuse will be reported to police.