Frequently asked questions about our services

Kids Photobooth

Adults Photobooth

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QUICK ANSWERS TO QUESTIONS YOU MAY HAVE:

Click on the question below to see the answer.

Do you have insurance and relevant checks?

Yes.  We are fully insured with Public Liability Insurance and can provide this to you on request if needed.  Our entire team also has Working With Children Checks (WWCC) which can be provided to you.

How much do your services cost?

Photobooth costs for kids events start at $249 and adult events start at $399.  For details on what is included, please visit our PRICING page. 

How much setup time do you require?

We aim to arrive at your venue roughly one hour early to complete our equipment setup.  The setup time takes roughly 30 minutes on average, but we allow additional time in the event of unexpected delays such as traffic.

What is the booking process?

The first step is CONTACTING US to check availability.  We can let you know if there is availability for your date and reserve the date for you whilst you finalise the other details of your function such as securing your venue.  Once everything is arranged, you can confirm your booking with us.

What if i need to cancel my booking before the date?

Our policy is that we are only paid for providing our services to you at your function.  This means that in the event that you need to cancel your booking due to unexpected circumstances, you won't pay a cent or have any penalties.  If you have made any payments prior to the cancellation then they will be fully refunded to you, or can be used as credit towards a future booking.  We only request that in the event of a cancellation, you please let us know ASAP so that the date can be made available to others. 

Do you require a deposit to secure bookings?

No, deposits aren't required to secure your booking.  We just require all the final booking information.

How do i make payment for my booking?

Invoices are generally emailed to you a few weeks before your event, but can be sent to you earlier on request.  Payments can be made beforehand via bank transfer or credit card, or at your event via cash.  You are able to make full payments, or do any payment amount as installments.  If making payments via bank transfer, please include your invoice number as a reference for any payments.  Invoices due dates are 2 days after your event and late fees may apply if payments are made after this date.

Do I get copies of the photos taken at the event?

Yes.  Within a day or two, you will be emailed a link to access the photos taken at the event to be downloaded.  You will receive digital copies of all the individual photos from the event, plus all of the layout montage photos of each session and a GIF of each photo session.

What happens to the photos after i have received them?

For privacy and child protection reasons, we remove ALL photos from our cloud storage once you have safely downloaded them.  This means we depend on customers to inform us of when photos are safely downloaded so the original copies can be deleted.  If we don't hear back from you within a reasonable amount of time (usually 1 or 2 weeks), then we will delete the originals. 

Do the photos print at the event?

For an adult event booking, high speed 15 second printing is included in the basic cost with unlimited additional prints.  For a kids photobooth, printing is an optional inclusion and each session receives 1 or 2 prints depending on the layout style chosen, if kids want more prints then they simply have more photo sessions. 

Can my guests get a digital copy of their photos?

Yes.  For adult bookings, at the end of each photo session guests can be given the option to have their layout photo immediately emailed to them so they have a digital copy in addition to the printed one (subject to online access).  Email addresses are not stored by us or shared with others, they are only used to send your photo session to you.  
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For kids functions, all digital images are sent to the event organiser and guests can request copies of their photos from that person.